Trinity Milland didn’t have a roadmap for her future when she graduated from Midlothian’s Clover Hill High School in 2022.
College was an option — one she was encouraged to pursue — but nothing felt like the right fit. So when her father, a longtime employee at Lucy Corr, suggested she apply for an open position, she decided to take a chance. “I have nothing to lose,” she thought at the time.
What had been a leap of faith has now become a multi-layered, upward-moving career in senior care.
An unexpected pivot from nursing to administrative work
Trinity began her career when Lucy Corr hosted Certified Nursing Assistant training through Fresh Start Healthcare, a Richmond-based provider of health care education programs. She first worked at the facility as a resident helper in the Adult Day Center while completing her CNA coursework. Her path immediately after certification flowed naturally: She moved into Assisted Living, then later pursued her Registered Medication Aide license.
But her next step was unexpected and in a new realm: medical records. When she was tapped multiple times for Lucy Corr’s medical records coordinator position, she responded with hesitancy before eventually reconsidering. “I was like, ‘There has to be a reason I keep getting approached for this. What’s the worst that can happen?’” she said.
She accepted, stepping into a position that had neither a roadmap nor a dedicated predecessor. It turned out to be right where she belonged.
Precision, problem-solving and process tracking
Overseeing medical records may seem behind-the-scenes, but at Lucy Corr, the role affects nearly every department, from nursing to social work to billing.
Trinity manages, organizes and standardizes documentation and ensures information is accurate and accessible — foundational work that allows clinical teams to provide efficient, safe care. “If I had to narrow the job down to one descriptive quality, it’s for someone who needs to be detail-oriented,” she said.
Transitioning from direct caregiving to documentation didn’t diminish Trinity’s connection to residents; it sharpened her appreciation for what high-quality care requires. It also tapped into another interest she’s always had: technology. She “thoroughly enjoyed” learning to navigate the EHR system and various standardization and organization workflows.
Coworkers and patients who feel like family
In the health care field, burnout and turnover can be high. But Trinity’s experience across multiple departments at Lucy Corr has demonstrated its standout commitment to a positive work culture.
“A lot of people would tell you this here, but I genuinely enjoy the work environment,” she said. “It’s so different at other places, where there’s no community, there’s no sense of family, there’s no real effort put into training. They just expect you to know what you’re doing from the get-go.”
Trinity notes that Lucy Corr’s commitment to creating a vibrant, supportive community fosters collaboration and shared mission. She also sees leaders who have walked similar paths to hers, working from entry-level frontline positions to supervisory roles. Administrators can easily step into employees’ shoes, desiring to see them grow.
Though Trinity spends much of her day in the offices of Lucy Corr’s Health Care Center, her heart is still with the residents she once cared for daily. She continues to visit Assisted Living, reconnecting with residents who remember her. “I miss you, Trinity,” and “Where’ve you been?” are common refrains when she arrives. “Other people have memory issues and have forgotten me, but I remember them,” she said.
These relationships remind Trinity why the work behind the scenes matters. Clear, organized, accurate records enable the staff on the floors to serve and comfort residents with confidence.
‘If I can do it, we can all do it’
For someone who once struggled to know what was next, Trinity now sees pathways everywhere: nursing, health information management, clinical IT, perhaps roles she hasn’t even discovered yet. What’s certain: Lucy Corr is a place that believes in her potential and gives her room to grow.
“When I graduated high school, I didn’t see the future for myself, and here I am. So if I can do it, we can all do it,” she said.
